Telephone Etiquette

HomeTelephone Etiquette

Business Training Component – CUSTOMER SERVICE

Telephone Customer Services

 

Program Benefits

 

Have you ever made a phone call and the person on the other end either sounded like they didn’t care or simply was rude? Probably just about every day – right! Stand out in the crowd and make you and your company different through telephone etiquette.

Have people looking forward to their next call with you because they know they will receive a friendly helpful voice on the other end of the line. That is what phone etiquette is all about – caring about the person on the other end of the line as much as you care about yourself. Learn how to improve the quality of your voice and always portray a happy alert person on the other side of any phone call. You will learn how to create a business etiquette environment for the caller where anyone would feel confident that you will get them to the right place or solve their problem.

 

You Will Learn:

 

  • Using the Telephone Effectively
  • Your Voice and Attitude – Business Etiquette
  • Making Sure the First Call Coming into Your Company is an Exceptional Experience
  • Being Put on Hold
  • Rushing Callers
  • Screening Calls
  • The Sender
  • Channel of Communication
  • Feedback Was the Message Understood
  • Physical Environment Yours and Theirs
  • You are 100% Responsible for the Message
  • Short and To-The-Point Messages are Critical

 

In Summary

 

It’s time to make your company number one in responsiveness and proper telephone etiquette. There is nothing that will turn off a client faster than poor telephone etiquette or poor business etiquette. Be the company that stands out in the crowd as the solution provider. Because of the level of proper telephone use in your company, people will take notice and look forward to the next call with you!