In this video, Holly Katko discusses how to handle objections in sales and selling. Getting to ask the right questions to overcome objections in the sell.
Getting Through the Front Door
We are interviewing Patricia Pollmann from Office Max today. Patricia has been an Administrative Professional for more than 40 years. Why? Because she loves it. Her ability to connect with people and establish trust is one-of-a-kind. Over a nice piece of apple pie and many other tasty treats we discussed everything from learning how to type on a manual Royal Typewriter to the power an Administrative Professional has in an organization. Why? Because her job […]
Management of time and space can be very difficult. Many times I find myself still sitting at my desk still working or writing well before or after the so-called normal business workday. So what’s wrong with this picture … or maybe the question is what’s right with this picture?
When you think of all the greats in the world and the accomplishments they have made. Do you hear that they shut off their minds at 5:00 and stopped working on […]
These six rules for customer service are critical to maintaining a high level of customer service satisfaction. Holly Katko discusses what it takes to establish strong client relationships.
Entrepreneurship – Hire the Right Employees
As quickly as economically possible, expand your staff. You can’t do it all by yourself. Make sure you hire the right number of people; too few is just as bad as too many. For example, if one employee is responsible for a big portion of your success, realize that if that person leaves, your company could be in jeopardy. You might consider breaking the critical parts of that single position into two separate positions, […]