Holly Katko


The Third of Three Leadership Skills – Cultivating Future Leaders

This is the third of Three Leadership Skills:

3. Cultivating Future Leaders
We will look at finding and cultivating leaders. First you want to target who your new leaders are going to be. The question becomes how do you do this?

The Second of Three Leadership Skills – Collaboration

This is the second of Three Leadership Skills:

2. Collaboration
It is now time to help your individual team members collaborate. This is probably one of your biggest jobs as a leader and manager...

Three Leadership Skills and How to Use Them

This is the first of Three Leadership Skills:

1. Inspiring a Vision
Why is there a company vision? The vision is a broad statement that aligns your company’s services with your clients’ needs. Your leadership skills are necessary to bring this vision alive for each of your employees. This is why...

Success – The Ingredients of Over-Achievers

My brother and I were talking yesterday. He made a statement to me, he said “Holly, you and I have a hard time comprehending that there are people out there with little-to-no ambition and no matter what you do, or try to do for them, they do not care or want to work as hard as you do to get what they want in life. They will settle for...

5 Negotiating Tactics – Number Four: Take the High Road

If the other negotiator becomes argumentative, the best approach is to let them talk themselves out and simply take notes. This will keep you from getting emotionally involved and will give you time to gather your thoughts. Listen carefully and...

What is Negotiation?

How to Negotiate Like a Pro. At some point in owning your business, you’re going to have to negotiate for something. Whether it’s over the salary you want to pay a new hire or for the best price from a vendor, negotiating skillfully will be important to the success of your business. But negotiating can be...

HealthCare – What Small Businesses Can Do

In the midst of the ever-changing healthcare environment I find that small business employers are having a more difficult time keeping standard healthcare plans in place. The definition of a small business employer is 50 employees down to 2 employees. What I have found is that small business employers are...

Sales – How to Handle Objections

In this video, Holly Katko discusses how to handle objections in sales and selling. Getting to ask the right questions to overcome objections in the sell.

Customer Service – 7 Things Not to Do!

What is Customer Service? - Creating Long Term Clients. I can’t state enough how important customer service is to your business. This customer-focused approach should permeate everything that everyone in your company does! Consider the difference that outstanding service makes to you when you...

Business Administration – The Gatekeeper

Getting Through the Front Door

We are interviewing Patricia Pollmann from Office Max today. Patricia has been an Administrative Professional for more than 40 years. Why? Because she loves it. Her ability to connect with people and establish trust is one-of-a-kind.

Over a nice piece of apple pie and many other tasty treats we discussed everything from learning how to type on a manual Royal Typewriter to the power an Administrative Professional has in an organization. Why? Because her job is...