Business Training Component – Customer Service

How Understanding Personality Types Improves Customer Service and Sales

Program Benefits

So many times peo­ple do not mesh as a team, relate to customers, or have success in sales within an orga­ni­za­tion is because they have a dif­fer­ent way of inter­pret­ing the same sub­ject. Real­ize that how we live in this world has been derived from our past expe­ri­ences. The more we live in the past and for­get to open our eyes to the future, the less likely it will be that we grow as indi­vid­u­als. Ide­ally, we want to cre­ate an open envi­ron­ment for oth­ers to learn from us, in addi­tion to cre­at­ing an open envi­ron­ment for us to learn from oth­ers. Teach­ing the impor­tance of this real­ity is crit­i­cal in the growth of the orga­ni­za­tion as well as the per­son. Having the ability to understand the person you are dealing with or interacting with is of utmost importance. Getting to understand their personality is the key. This is where apply­ing busi­ness train­ing objec­tives in this area will move the orga­ni­za­tion in the right direction.

You Will Learn:

Define your personality type and others.

• Understanding the effects of your personal style on others

When in conversation, how do you identify someone else’s personality type?

• High gain questions

• What is your purpose in knowing this person better?

How to communicate with other personality types?

• Verbal communication

• Physical communication

• Adapting to others for better communication