Business Training Component – Customer Service
How Understanding Personality Types Improves Customer Service and Sales
So many times people do not mesh as a team, relate to customers, or have success in sales within an organization is because they have a different way of interpreting the same subject. Realize that how we live in this world has been derived from our past experiences. The more we live in the past and forget to open our eyes to the future, the less likely it will be that we grow as individuals. Ideally, we want to create an open environment for others to learn from us, in addition to creating an open environment for us to learn from others. Teaching the importance of this reality is critical in the growth of the organization as well as the person. Having the ability to understand the person you are dealing with or interacting with is of utmost importance. Getting to understand their personality is the key. This is where applying business training objectives in this area will move the organization in the right direction.
You Will Learn:
Define your personality type and others.
• Understanding the effects of your personal style on others
When in conversation, how do you identify someone else’s personality type?
• High gain questions
• What is your purpose in knowing this person better?
How to communicate with other personality types?
• Verbal communication
• Physical communication
• Adapting to others for better communication