Business Training Components – SALES TRAINING | CUSTOMER SERVICE
Good Manners Are Good For Business
Program Benefits
Whether you are in the office, talking to a customer on the phone, or out of the office talking to a vendor, business etiquette and good manners are critical to professionalism. You are your company. It is important to understand protocol whether you are sitting at a boardroom table or talking to an associate or a customer. You are the company. Positioning yourself during a meeting is important to status as well as your level of confidence. Learn more about the importance of business etiquette as well as office etiquette to quickly increase your professionalism as well as your status.
You will learn that the level of professionalism you show during any meeting will lead others to increase their level of business etiquette or office etiquette as well. Starting with the proper use of the language, the quality of your voice and utilizing good manners when connecting with others you will soon establish a strong presence at any meeting. This means that each person you are in contact with – internally or externally will begin to take notice and provide a higher level of respect to you.
Outline:
- What to Show Your Co-Workers
- Talking at Work and Interruptions
- Cell Phone Etiquette
- Email Etiquette
- Proper Attire
- Body Language
- Meeting Manners
- Business Dining Etiquette
- Understanding Business Cultures
In Summary
You will be surprised at the level of respect you will receive once you establish good business manners. Simple things such as seating positions or how prepared you look for a meeting and your attire can put you leaps and bounds ahead of the competition. Learn the importance of business etiquette and office etiquette in and out of the office.